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Step-by-step guides for society admins, residents, and guards. If you can't find what you need, our support team responds within 1 business day — and within 4 hours for urgent issues.
Five steps from account creation to your first bill. The in-app onboarding checklist walks you through each one.
Email [email protected] with a screenshot and the exact steps to reproduce. Include your society name and the browser or device you were using.
Email [email protected] describing the problem you want to solve — not just the feature itself. We read every request and reply with our current thinking within 5 working days.
We prioritise based on how many societies need the same thing. The more specific your description, the more weight it carries.
Direct contact
For urgent issues (payment failures, login outage, data issues), include “URGENT” in the subject line — we prioritise these within 4 hours during support hours.