Delete Your Account

Option 1 — Delete from inside the app (fastest)

If you can still sign in to the myKutir app:

Open the myKutir app and sign in.
Go to the Profile tab.
Tap "Delete account permanently".
Confirm. Your account is deactivated immediately and permanently removed, subject to the retention below.

Option 2 — Request deletion here (no sign-in needed)

If you can’t sign in, submit the form below or email [email protected] with the subject "Delete my account" from your registered email. We verify ownership before deleting.

What gets deleted

When your deletion request is processed, we permanently delete the personal data tied to your account:

Your profile: name, mobile number, email, and password / login credentials.
Biometric and two-factor sign-in credentials linked to your account.
Your app preferences, notification tokens, and saved devices.
Personal documents you uploaded for verification (e.g. ID / rental proof).
Your vehicle records and personal contact directory entries you created.
Your link to your flat/unit is removed, and your login is disabled.

What is retained, and for how long

myKutir is used by residential societies to run their accounts. Some records are owned by your society and must be retained for legal, accounting, tax, and audit purposes even after your personal account is deleted. Where retained, these are minimised and are not used to re-identify you for marketing:

Financial and transaction records (maintenance payments, receipts, invoices, expense vouchers) — retained by the society for up to 8 years as required by applicable accounting, tax, and audit laws.
Security and audit logs — retained for up to 180 days to detect and investigate fraud or abuse, then deleted.
Records we are legally required to keep, or that are needed to resolve an open dispute — kept only for as long as the obligation or dispute lasts.

Once the retention period ends, this data is deleted or irreversibly anonymised.

How long deletion takes

We verify ownership of the account and complete deletion within 30 days of your request. You’ll receive a confirmation email once it’s done. If a longer retention period (above) applies to specific records, those are deleted at the end of that period.

Contact

Questions about deletion or your data? Email our Grievance Officer at [email protected]. See also our Privacy Policy.