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Every complaint gets a category, an SLA deadline and a visible status — so nothing about a leaking pipe or a broken gate motor gets lost in a WhatsApp thread again.
Residents raise a complaint with category (plumbing, electrical, housekeeping, security, common area) and photos, so whoever picks it up already has the context.
Set a target resolution time per category. myKutir tracks time-to-acknowledge and time-to-resolve against it automatically.
Open → In Progress → Resolved, visible to the resident who raised it in real time — no more "any update?" phone calls to the office.
A complaint approaching or past its SLA deadline can escalate to a manager or committee member automatically, instead of quietly ageing out.
Categorised, reportable complaint data surfaces patterns — a spike in lift issues, a recurring water-supply problem in one wing — that are invisible in a chat thread.
A resident describing an issue in the society chat can have myKutir's AI assist turn that into a clear, categorised complaint, rather than requiring a separate form every time.
Before
A resident messages the society WhatsApp group about a broken lift. It scrolls past. Three weeks later someone asks why it still isn't fixed — nobody actually "owned" it.
After
The same complaint is logged with a category, assigned an SLA deadline, and shows up on the facility manager's dashboard as overdue the moment it crosses that line.
A 30-minute walkthrough of how SLA tracking would work for your society's complaint categories.