Resident Guide to Effective Complaint Resolution in Housing Societies

By Manish Banda — 2026-09-07

This guide is for residents.

In short: this guide is for residents. It explains how complaints are handled in a housing society, how to write a complaint that gets fixed fast, how to use the myKutir app to raise and follow one, and what to do if it is taking too long.

How are complaints handled?

In most societies using an app, your complaint goes to the person responsible for that type of problem, such as the plumber or the facility manager. Each type has a time limit. If it runs late, it is escalated to the committee. You can see each update in the app.

How do you write a complaint that gets fixed fast?

• Say what is wrong: "water dripping from bathroom ceiling", not "water problem".
• Say where: your flat, the tower, the floor or the exact spot in a common area.
• Say since when: "since this morning", "for three days".
• Add a photo if it helps.
• One problem per complaint, so each can be tracked.

If you are in a hurry, use draft assist: type a quick note and AI turns it into a clear complaint for you to check.

Using the myKutir app to raise and follow a complaint

1. Open the complaints section.
2. Type your complaint, or use draft assist.
3. Check the category and add a photo.
4. Submit. You'll see it in your list with its status.
5. Watch for updates, such as assigned, on hold or resolved.
6. When it is closed, read the note on what was done.

Common mistakes residents make

• Reporting in a group chat instead of the app, so nobody is responsible.
• Very short complaints that need follow-up calls.
• Several problems in one complaint.
• Calling repeatedly instead of checking the status.

Digital or manual?

Scenario: solving a maintenance issue

An illustrative example. Rahul notices his kitchen sink draining slowly. He opens the app, types "kitchen sink slow" and uses draft assist, which suggests a clearer description and the plumbing category. He adds a photo. The plumber visits the next day. The complaint is closed with a note that the drain was cleared.

Communicating well with the committee

• Be specific and polite. It speeds things up.
• If it is urgent, such as sparks or a lift entrapment, say so clearly. For emergencies, use the SOS button.
• If the fix didn't work, raise a new complaint and mention the old one.

What if it's taking too long?

Each type of complaint has a time limit. If it passes, the complaint is escalated to the committee automatically. If a complaint is on hold, the reason is shown, such as waiting for a part.

Committees can learn more about myKutir's complaint management software.

Key takeaways

• Say what, where and since when, with a photo if possible.
• Use the app, not group chats.
• Follow the status instead of calling.
• Late complaints are escalated automatically.

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