Expert Opinion: Navigating the Future of Smart Society Management
By Amit Khetariya — 2026-09-24
In our view, the future of smart society management in India is less about gadgets and more about connected records, clear processes and practical AI.
In short: in our view, the future of smart society management in India is less about gadgets and more about connected records, clear processes and practical AI. This article sets out the key components, current trends, examples, the real challenges, a comparison with traditional management and how to transition.
What are the key components of smart society management?
- One platform for billing, the gate, complaints, notices, amenities and meetings.
- Automation for routine work, such as bills, reminders and escalations.
- AI for language tasks, such as drafting, search and summaries.
- Strong data practices: roles, minimal data and DPDP Act, 2023 compliance.
Current trends and future prospects
- Consolidation: societies dropping separate apps for one platform.
- Phone-first residents: payments, approvals and bookings on mobile, in Indian languages.
- Practical AI: grounded answers with sources, not chatbots that guess.
- Connected gates: passes, face recognition for staff, and links to barriers and cameras.
- Transparency: residents seeing their own bills, complaints and, where committees choose, fund summaries.
Examples of smart societies
Illustrative examples. A 150-flat society that moved billing and notices online found its treasurer's monthly workload dropped sharply. A 900-home township with four gates gained one visitor log and consistent rules at every gate. A society with many owners abroad used e-voting so absentee owners could take part in decisions.
What are the real challenges?
- Changing habits, especially decisions taken in chat groups.
- Older residents' comfort with apps.
- Data quality at the start.
- Committee turnover mid-rollout.
Smart or traditional management?
| Area | Traditional | Smart |
|---|---|---|
| Work for volunteers | High | Low |
| Transparency | Low | High |
| Continuity | Lost at handover | Kept in the system |
| Resident experience | Calls and queues | Phone-first |
Steps to transition into a smart society
- Name the problems to solve.
- Choose one platform after a demo with your scenarios.
- Clean your data.
- Roll out in stages and train everyone.
- Review quarterly.
See myKutir's society management ERP.
Frequently asked questions
What is the first step?
Online billing and payments. It saves the most time and builds residents' trust.
Will AI run the society?
No. It helps with language tasks. The committee decides.
Conclusion: the road ahead
We expect most Indian societies to run on connected platforms within a few years. The ones that do it well will focus on adoption and process, not features. See also our view on smart society solutions.
Key takeaways
- Smart means connected records, clear processes and practical AI.
- Consolidate onto one platform.
- Focus on adoption and data quality.
- Keep the committee in charge.